Student Support Representative for ELVTR

This is a well-paid Customer Support position at one of the fastest growing online education companies. You must speak perfect English with no accent (or have a very light accent) and be able to work late hours.

As a Student Support Representative with ELVTR, you will deliver top-notch customer service, utilizing excellent interpersonal and time management skills, while focusing on areas of improvement. While a background as a customer service or technical support  representative is beneficial, we will consider individuals from any and all other professions.

As our students grow, so do their expectations. We constantly strive for excellence. We provide thorough, fast, and high-quality support for our clients. We are looking for tenacious individuals who are ardent to acquire new skills, relish customer interaction, but most importantly, want to provide a world-class customer experience.

• Work directly with our students and instructors to discuss and support their needs via email and online chat
• Facilitate and provide support to our instructors and students during our live classes delivered via Zoom
• Troubleshoot and resolve students’ issues and concerns via email and online chat
• Monitor social media channels in real time for engagement and negative posts

• Typical work shift time is from 2 pm till 10 pm; except for the days when there there are online classes, then you would need to work from 2 pm till 8 pm and additionally from 2:30 am till 4:30 am - this is when our online classes are delivered for the US market;
• Outstanding English communication skills with no or little accent;
• General comfort navigating online software platforms, such as G-Suite, Google Calendar and Zoom, required;
• Strong technical aptitude as well as troubleshooting and technical support experience;
• A friendly and professional demeanor for superior customer interactions;
• Proven ability to work independently and under pressure;
• Meticulous attention to details;
• Outgoing, energetic, upbeat and fun personality.

• Very competitive compensation up to $1,200
• Culture of excellence, learning & development
• Comfortable office with kitchens & lounges (metro Kontraktova Sq)
• Flexible vacation policy
• Socials & Team Outings

ELVTR is a US-based startup, a division of LABA, the leader in digital skills training and development, with online live courses taught by industry leaders from “big name companies”. Founded in 2015, LABA has worked with over 80 instructors from the most innovative companies, developing cutting-edge, real-world and real-time digital training for more than 60 000 professionals and some of the largest corporations in the world. By 2023, ELVTR will have hundreds of online live courses delivered monthly in the US, UK, Australia and New Zealand and will be empowering careers for young minds, powerful leaders, and the newest wave of disruptive innovators.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

ELVTR is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment.